Privacy Policy

Privacy Policy

Effective date: November 20, 2018

417 Recovery ("us", "we", or "our") operates the https://417recovery.com website (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://417recovery.com

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Cookies and Usage Data

Usage Data

We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Use of Data

417 Recovery uses the collected data for various purposes:

  • To provide and maintain the Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

417 Recovery will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

417 Recovery may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of 417 Recovery
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

  • Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Uses and Disclosure of Health Information

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED 
AND HOW YOU CAN GET ACCESS TO THIS INFORMATION.

PLEASE REVIEW IT CAREFULLY

This notice is effective as of April 15, 2003

USES AND DISCLOSURE OF HEALTH INFORMATION

417 Recovery is committed to protecting the privacy of the personal and health information we collect or create as part of providing health care services to our clients, known as “Protected Health Information” or “PHI”.  PHI typically includes your name, address, date of birth, billing arrangements, care, and other information that relates to your health, health care provided to you, or payment for health care provided to you.  PHI DOES NOT include information that is de-identified or cannot be linked to you. 

This notice of Health Information Privacy Practices (the “Notice”) describes 417 Recovery’s duties with respect to the privacy of PHI, 417 Recovery’s use of and disclosure of PHI, client rights and contact information for comments, questions, and complaints. 

417 Recovery’s PRIVACY PROCEDURES AND LEGAL OBLIGATIONS

417 Recovery obtains most of its PHI directly from you, through care applications, assessments and direct questions.  We may collect additional personal information depending upon the nature of your needs and consent to make additional referrals and inquiries.  We may also obtain PHI from community health care agencies, other governmental agencies or health care providers as we set up your service arrangements.

417 Recovery is required by law to provide you with this notice and to abide by the terms of the Notice currently in effect.  417 Recovery reserves the right to amend this Notice at any time to reflect changes in our privacy practices.  Any such changes will be applicable to and effective for all PHI that we maintain including PHI we created or received prior to the effective date of the revised notice.  Any revised notice will be mailed to you or provided upon request.

417 Recovery is required by law to maintain the privacy of PHI.  417 Recovery will comply with federal law and will comply with any state law that further limits or restricts the uses and disclosures discussed below.  In order to comply with these state and federal laws, 417 Recovery has adopted policies and procedures that require its employees to obtain, maintain, use and disclose PHI in a manner that protects client privacy.

USES AND DISCLOSURES WITH YOUR AUTHORIZATION

Except as outlined below, 417 Recovery will not use or disclose your PHI without your written authorization.  The authorization form is available from 417 Recovery (at the address and phone number below).  You have the right to revoke your authorization at any time, except to the extent that 417 Recovery has taken action in reliance on the authorization.

The law permits 417 Recovery to use and disclose your PHI for the following reasons without your authorization:

For Your Treatment: We may use or disclose your PHI to physicians, psychologists, nurses and other authorized healthcare professionals who need your PHI in order to conduct an examination, prescribe medication or otherwise provide health care services to you.

To Obtain Payment: We may use or disclose your PHI to insurance companies , government agencies or health plans to assist us in getting paid for our services .  For example, we may release information such as dates of treatment to an insurance company in order to obtain payment. 

For Our Health Care Operations: We may use or disclose your PHI in the course of activities necessary to support our health care operations such as performing quality checks on your employee services. We may also disclose PHI to other persons not in 417 Recovery's workforce or to companies who help us perform our health services (referred to as "Business Associates") we require these business associates to appropriately protect the privacy of your information .

As Permitted or Required By The Law: In some cases we are required by law to disclose PHI. Such as disclosers may be required by statute, regulation court order, government agency, we reasonably believe an individual to be a victim of abuse, neglect or domestic violence: for judicial and administrative proceedings and enforcement purposes.

For Public Health Activities: We may disclose your PHI for public health purposes such as reporting communicable disease results to public health departments as required by law or when required for law enforcement purposes.

For Health Oversight Activities: We may disclose your PHI in connection with governmental oversight, such as for licensure, auditing and for administration of government benefits.

To Avert Serious Threat to Health and Safety: We may disclose PHI if we believe in good faith that doing so will prevent or lessen a serious or imminent threat to the health and safety of a person or the public.

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Disclosures of Health Related Benefits or Services: Sometimes we may want to contact you regarding service reminders, health related products or services that may be of interest to you, such as health care providers or settings of care or to tell you about other health related products or services offered at 417 Recovery. You have the right not to accept such information.

Incidental Uses and Disclosures: Incidental uses and disclosures of PHI are those that cannot be reasonably prevented, are limited in nature and that occur as a by-product of a permitted use or disclosure.  Such incidental used and disclosures are permitted as long as 417 Recovery use reasonable safeguards and use or disclose only the minimum amount of PHI necessary.

To Personal Representatives:  We may disclose PHI to a person designated by you to act on your behalf and make decisions about your care in accordance with state law.  We will act according to your written instructions in your chart and our ability to verify the identity of anyone claiming to be your personal representative.

To Family and Friends: We may disclose PHI to persons that you indicate are involved in your care or the payment of care.  These disclosures may occur when you are not present, as long as you agree and do not express an objection.  These disclosures may also occur if you are unavailable, incapacitated, or facing an emergency medical situation and we determine that a limited disclosure may be in your best interest.  We may also disclose limited PHI to public or private entity that is authorized to assist in disaster relief efforts in order for that entity to locate a family member or other person that may be involved in caring for you.  You have the right to limit or stop these disclosures.

YOUR RIGHTS CONCERNING PRIVACY

Access to Certain Records:  You have the right to inspect and copy your PHI in a designated record set except where State law may prohibit client access.  A designated record set contains medical and billing and case management information.  If we do not have your PHI record set but know who does, we will inform you how to get it.  If our PHI is a copy of information maintained by another health care provider, we may direct you to request the PHI from them.  If 417 Recovery produces copies for you, we may charge you up to $1.00 per page up to a maximum fee of $50.00.  Should we deny your request for access to information contained in your designated record set, you have the right to ask for the denial to be reviewed by another healthcare professional designated by 417 Recovery .

Amendments to Certain Records:  You have the right to request certain amendments to your PHI if, for example, you believe a mistake has been made or a vital piece of information is missing.  417 Recovery is not required to make the requested amendments and will inform you in writing of our response to your request.

Accounting of Disclosures:  You have the right to receive an accounting of disclosures of your PHI that were made by 417 Recovery for a period of six (6) years prior to the date of your written request.  This accounting does not include for purposes of treatment, payment, health care operations or certain other excluded purposes, but includes other types of disclosures, including disclosures for public health purposes or in response to a subpoena or court order.

Restrictions:  You have the right to request that we agree to restrictions on certain uses and disclosures of your PHI, but we are not required to agree to your request.  You cannot place limits on uses and disclosures that we are legally required or allowed to make.

Revoke Authorizations:  You have the right to revoke any authorizations you have provided, except to the extent that 417 Recovery has already relied upon the prior authorization.

Delivery by Alternate Means or Alternate Address: You have the right to request that we send your PHI by alternate means or to an alternate address.

Complaints & How to contact us:  If you believe your privacy rights have been violated, you have the right to file a complaint by contacting 417 Recovery at the address and/or phone number indicated below.  You also have the right to file a complaint with the Secretary of the United States Department of Health and Human services in Washington, D.C.  417 Recovery will not retaliate against you for filing a complaint. 

If you believe your privacy rights have been violated, you may make a complaint by contacting  a HIPAA Privacy Officer at (661) 621-1875 or the Secretary for the Department of Health and Human Services. No individual will be retaliated against for filing a complaint.

The U.S.Department of Health and Human Services
200 Independence Avenue, S.W.
Washington, D.C. 20201
Toll Free: 1-877-696-6775

Please be aware that mail sent to the Washington D.C area offices takes an additional 3-4 days to process due to changes in mail handling resulting from the Anthrax crisis of October 2001.

Staff

Meet the 417 Team

Our treatment team is passionate about what they do, and consists of highly skilled professionals who use effective techniques and current modalities. Our clinical team includes a psychiatrist, licensed therapists, interns and certified counselors, all of whom bring comprehensive knowledge and expertise to the treatment experience.

Scott Kalland

Program Director

Scott has dedicated his life’s work to improving the quality of life for adolescents and their families. With over ten years in the field, Scott provides experience and leadership to the other members of the 417 Recovery team.

Dr. Alejandro Alva

Medical Director

Dr. Alva’s expertise in adolescent, adult and geriatric psychiatry including dual diagnosis using the latest pharmacological and non-pharmacological approaches to treat mental health as well as the use of anti-craving interventions.

Duane Durst, LMFT

Clinical Director

Duane completed his undergraduate work at USC and received his Master’s Degree in Marriage and Family Counseling at The Professional School of Psychology. He has helped develop several therapeutic programs and currently provides supervision for the clinical staff at 417 Recovery.

Tiffany Osterhoudt MA, LMFT

Lead Therapist

Tiffany holds a Master’s Degree in Clinical Psychology with an emphasis on Marriage and Family Therapy from Pepperdine University. She assists in the process of developing the social skills and emotional intelligence necessary to lead healthy, happy lives.

Austin Cordova

Business Development

Austin is a Certified Addictions Treatment Counselor and has completed his studies in the Human Services program at Saddleback College. He has devoted his life to helping adolescents and families struggling with addiction and mental health issues. Austin has experience operating and coordinating treatment for all of our client’s care.

Feliciana Guanzon, AMFT

Primary Therapist

Feliciana completed her undergraduate work at UC-Irvine and completed her Masters Degree in Marriage and Family Counseling at Argosy University. Feliciana has professional experiences working with adults with addiction and with at-risk youth and their families.

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Overview

Welcome

A new base for your enterprise

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Integrated Features

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Use it like a pro

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Andrew Johnson, CEO & Founder

Provided Services

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Discovery & Strategy

User Retargeting

Web Design & Development

Performance Marketing

Full Service

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What we do

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Services

Enter into the world of 417 Recovery In Palm Desert

417 recovery in Palm Desert offers comprehensive, clinically-based treatment for adolescents and their families who are struggling with substance abuse, co-occurring disorders, as well as mental health issues.

Clinical Services

Our Intensive Outpatient Program (IOP) allows adolescents to live at home and continue with school and other activities while receiving treatment. Generally, after school sessions are 3 days out of the week.

Schedule A Free Assesment

Drug Testing

417 Recovery Palm Desert offers simple, easy and reliable drug testing at an affordable price, whether it’s for your business, personal, or for various certifications. Set up an appointment today, and get it taken care of!

Schedule A Drug Test

Alumni Services

We value and appreciate our Alumni, that’s why we want to hear from you! Schedule a follow up session or request a check in to see where you are and where we can be of service, 417 is here to help you maintain the life you have worked so hard on!

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417 RECOVERY Orange County
We offer comprehensive, clinically-based treatment for adolescents and their families who are struggling with substance abuse, co-occurring disorders, as well as mental health issues.

Contact Us

855-417-2417

This email address is being protected from spambots. You need JavaScript enabled to view it.